What a year it has been for us at Team Systems! We extend a colossal THANK YOU to our incredible customers for your unwavering support.
Before we embark on the exciting expedition of 2026, please note our warehouse and customer service will be taking a break from December 22nd 2023, 3 pm AEST, until January 7th, 2026, 8:30 am AEST, to recharge and come back stronger.
During this period, there might be a slight delay in responding to messages. Orders placed after December 17th, 2025, will be handled upon our return in 2026.
Got an urgent request? Dial +64 9887 4647 or drop us an email, and we'll do our utmost to work some holiday magic for you!
Warmest thoughts for a joyful Christmas and a prosperous New Year from all of us at Team Systems NZ!
FAQs for Team Systems NZ Holiday Closure
Will my order still be processed if I place it during the closure period?
Yes, you can still place orders online. However, orders placed between 17 December and 7 January will not be processed or dispatched until our team returns on 8 January.
When is the last day orders will be shipped?
Our final shipping cut-off is 17 December at COB.
Any orders placed after this time will be processed from 8 January onwards.
What happens if my order is damaged or incorrect during the break?
Please take photos and email our support team. We will resolve the issue as soon as we resume operations on 8 January.
Will my order be delayed if I place an order during the closure?
Any order placed between 17 December and 7 January will be shipped once we return on 8 January.
Is customer support available during the break?
No, our sales and support team will be unavailable during this period. We will respond to all enquiries as soon as we return.
What if I need urgent assistance?
Please email us at auckland@teamsystems.co.nz, and we will get back to you once the team returns on 8 January.
Can I get a quote during the closure?
You may submit a quote request, but quotes will not be issued until we reopen on 8 January.
What happens to returns or warranty claims submitted during the break?
Returns and warranty requests can still be submitted via email, but they will be reviewed from 8 January onward.
Can I cancel or change my order while your team is closed?
Changes or cancellations cannot be processed during the closure period. If you need to amend an order, please email us, and our team will assist once we reopen on 8 January.
Are products still in stock if I order during the break?
Stock levels on the website remain accurate, but items may sell out while we are closed. If a product becomes unavailable, we will contact you as soon as we return.
