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Free Shipping For Online Orders Over $490*.
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Team Systems NZ
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  • Categories
    • Plastic Storage
    • Hospitality Trolleys
    • Order Picking Trolleys
    • Platform Trolleys
    • Hand Trolleys
    • Dollies
    • Step Ladders
    • Order Picker Ladders
    • Platform Ladders
    • Extension Ladders
    • Safety Step
    • Safety Cabinets
    • Lifting Equipment
    • Chain Slings
    • Load Restraints
    • Blue Rubber Castors
  • ON SALE
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  • About Us
  • Contact Us
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Shipping & Return

Shipping Policy:

Free Standard Shipping On Orders Over $490*:

  • Free delivery applies to orders with a value over $490 (Inc. GST) made online only.
  • Free delivery excludes remote locations.
  • If our freight costs are substantially higher, we will contact you within 2 business days to discuss an additional delivery charge. A full refund will be issued if you choose not to accept the additional charge.

 

Freight Charges - New Zealand Wide:

  • We offer a $49 flat rate shipping fee for online orders with a value of less than $490 (Inc. GST).

 

Delivery Time:

  • Typically your orders will get processed up to 5 business days before dispatch.
  • Once the parcel is in the courier's hands, it is out of our control. If you request something by a certain day, please contact us via E-mail or call before you place the order. We will let you know if we are unable to meet our estimated delivery date or time, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges, or expenses arising out of late or delayed delivery.

 

Return Policy:

Returns / Refunds Policy

  • Goods may be returned for a full refund or credit or exchange subject to the following conditions:
    • You must contact Team Systems New Zealand by email to arrange for return and refund requests. Returns (or notice of intention to return) will only be accepted within 14 days of receipt of goods.
    • Items must be in new condition. Team Systems New Zealand reserves the right to refuse the return of any goods if they appear used or are damaged in any way.
    • The original Team Systems New Zealand invoice supplied with the goods must be produced for verification.

 

Eligibility for Returns:

  • To be eligible for a return, the item(s) must be unused, undamaged, and in their original packaging.
  • Returns are accepted within 7 days from the date of purchase.
  • Item(s) must be securely packed to avoid damage during the return.

 

Damaged Goods

  • Please carefully inspect goods upon delivery. If you notice any damage to the goods, please do not accept the delivery and inform us immediately.
  • Damaged goods must be advised by email with photos of the damaged item within two days of receipt otherwise the claim will not be accepted.

 

Freight Non-Refundable for Change of Mind/Wrong Item Selection:

At Team Systems, we strive to provide you with the best possible shopping experience. We understand that occasionally, you may need to return an item due to various reasons. To ensure transparency and clarity, we have formulated a return policy that outlines the guidelines and procedures for returns.

  • If you change your mind or accidentally select the wrong item, we regret to inform you that the freight charges incurred for the original delivery and return will not be refunded.
  • You will be responsible for covering the shipping costs associated with returning the item(s) to our facility.
  • Any failed attempt in delivering the parcel(s) may incur an additional charge for re-delivery. Please ensure you nominate an address where someone is available to sign during business hours.
  • A restocking/handling fee may be charged on some items that have been specifically ordered in and outside our normal stock lines.

 

Exceptions:

  • The freight non-refundable policy does not apply in cases where the wrong item was shipped due to an error on our part. In such instances, we will cover the return shipping costs and arrange for the correct item to be delivered to you.
  • Additionally, if the item(s) arrive damaged or defective, please contact our customer support team immediately. We will assist you in resolving the issue and provide a suitable solution.

 

Return Process:

  • To initiate a return, please contact our customer support team within the designated return period and provide them with the necessary details.
  • Our customer support team will guide you through the return process and provide you with a return merchandise authorization (RMA) number.
  • Please ensure that the item(s) being returned are securely packaged to prevent damage during transit.
  • Include the RMA number on the return package to expedite the processing of your return.
  • Once we receive the returned item(s) and verify their eligibility, we will process the refund for the item(s) only, excluding the freight charges.
  • Refunds will be processed using the original payment method within 5 business days after receiving the returned item(s) and verifying their condition.

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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Team Systems NZ’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Team Systems NZ’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.